RETURNS & EXCHANGE POLICY

  1. General Information

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to the Bloomprint facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Bloomprint's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Notification for EU consumers

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Bloomprint reserves rights to refuse returns at its sole discretion.

  1. Returns policy

If you wish to exchange an item for a different color or size (doesn’t apply to personalized products) or return an item from your order it must be arranged within 14 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:

  • Unwashed;
  • Unworn;
  • Original tags still attached.

If you believe your item is acceptable for return, please contact us at info@bloomprint.com and a member of our support team will contact you within 2 working days with further instructions.

All returns will be issued www.bloomprint.com Store Credit code.

BLOOMPRINT will only provide you with a full refund of the product you purchased from us online if the product:

  • Is deemed faulty, not of acceptable quality, or unsafe;
  • Does not match descriptions made on the site.

If you believe your item is faulty please contact us info@bloomprint.com and a member of our support team will assist you within 2 working days.

  1. Reasons for Returns

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Returned by Customer

We do not refund orders for buyer’s remorse, and size exchanges are offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size.

  1. Store Credit

Once we have received your approved returned items at our office, we will issue you a Store Credit code. This code doesn't expire!

How do I get it?

It will be emailed to you directly to the email address you provided in your original order.

How do I apply it?

After selecting the products you wish to apply the Store Credit to, proceed to the Cart -> Checkout page, where you can enter your Store Credit code into the "Gift card and discount code" field.

  1. Damaged or Faulty Items Exchange / Return Policy

If you believe that an item you have received from BLOOMPRINT is faulty, not of acceptable quality or unsafe, please state the following information within an email to info@bloomprint.com:

  • photos that clearly show what you believe to be faulty about the product;
  • order number / proof of purchase of the item.

Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.

Once we have received this information, we will then process your request as quickly as possible to determine whether the product is faulty.

*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.

  1. Return Request – Processed

All requests are processed within 3 business days of receiving your returned parcel.

If it has been longer than 2 weeks since you have returned your item(s) and you haven’t heard from us, please check your junk e-mail and check the inbox of the e-mail account you used on your order.

If you still cannot find confirmation from us of the return, please contact support@bloomprint.com with details of your return. This includes:

  • Your Order Number
  • Item(s) you returned
  • Any available tracking information

 We will review your information and find out what’s going on with your parcel.